Renting a storage unit in Texas has never been easier, thanks to our guide on the essential questions to ask a self-storage facility.
Doing your research doesn’t end once you’ve identified potential storage facilities. It’s crucial to look deeper and ask the right questions to ensure you’ve selected the best option for your specific storage needs. By asking these questions, you can uncover critical information about the facility’s policies, the condition of the units, and insights from other customers. This article will help you decide and find the perfect storage solution in Texas.
Get your pen and paper ready as we provide a detailed list of questions to consider asking before signing a contract with a self-storage facility.
About the Facility
- What security measures are in place?
Selecting a self-storage facility that has implemented top-level security will ensure you have peace of mind. Make sure to ask about the security cameras around the facility, especially near the units. Additionally, inquire about other security measures like security guards, gated access, and individual unit alarms. Determine which of these security measures are essential and which are additional bonuses.
- What are the access hours?
Once your belongings find space in a storage unit, you may need to access your unit at any time, especially in emergencies. Knowing the access hours, particularly outside regular business hours, is essential. If you need to access your items at any hour, make sure that you select a facility that offers 24/7 gate access so you can visit whenever necessary.
- Is the facility climate-controlled?
While some states might manage without climate-controlled units, Texas is notoriously hot in the summer and cold in the winter. These extreme temperatures and changing humidity levels can affect sensitive belongings. We always recommend choosing a self-storage facility in Texas that offers climate-controlled units. A climate-controlled unit is fundamental if you store furniture, clothing, materials, electronics, or technology.
- What is the facility’s policy on insurance?
Insurance can save you from significant expenses in case of an emergency. It protects against damage or loss due to risks like fire, theft, vandalism, water damage, and natural disasters. Some facilities have mandatory insurance, while others require you to provide your own. It’s a good rule of thumb to check each facility’s policy rather than assuming before you sign a contract.
- Are there any restrictions on what I can store?
Every self-storage facility has its own rules regarding what is allowed in storage. While some might permit items like hazardous materials or perishable goods, many do not. If you’re unsure whether a specific item is allowed, it’s best to ask the facility beforehand. Not following the facility’s rules on storage restrictions can result in fines or even eviction from your unit.
About the Unit
- What sizes of units are available?
Self-storage facilities offer various unit sizes to accommodate your storage needs. However, just because a facility advertises specific unit sizes doesn’t always guarantee those unit sizes are available for rental. Before signing anything, double-check with the facility that they have the right-sized unit for your belongings.
- Is there vehicle storage available?
If you need car, boat, or RV storage solutions, you will want to ask whether the facility offers appropriate spaces for vehicle storage. Inspect the spaces yourself to ensure they are covered and secure. Some facilities may offer both indoor and outdoor solutions, so determine which you need and check if the facility provides that option.
- What is the cost of the unit, and are there any additional fees?
One of the most important factors to consider before renting a storage unit is the total cost, not just the unit’s price. While the unit pricing may seem reasonable, be mindful to ask about additional fees like administration fees, security deposits, or required insurance. These hidden fees can add up quickly, so it’s best to ask beforehand to avoid surprises.
- Is there a minimum rental period?
Ask about leasing options and rental periods since some facilities may require a minimum rental period while others offer month-to-month leases. Determine which lease option you prefer based on your storage needs. Generally, we recommend looking for storage facilities that offer month-to-month leases for flexibility in case your storage needs change.
- Are there any discounts or promotions available?
It doesn’t hurt to ask about discounts or promotions to save money and get the most out of your storage experience. If you don’t ask, you won’t find out! From seasonal promotions to military discounts to long-term rental discounts, facilities often implement options to reward their customers. At Amy’s Attic, we aim to give back to our community by offering discounts to ISD (independent school district) employees, first responders, and members of the U.S. military.
About Policies and Procedures
- What is the payment policy?
To avoid late fees, you should fully understand a facility’s payment policy. Ask about payment due dates, accepted payment methods, and the cost of late fees. If they use an online payment portal, familiarize yourself with the platform before any bills are due. Asking these questions will help ensure you are not paying more than necessary.
- What is the procedure for moving in and moving out?
The move-in and move-out process can be stressful, especially at a new facility. To alleviate some stress, ask about their move-in process and if they require notice before moving out. Look for a facility that offers free moving carts and even a free moving truck to make the process smoother. Amy’s Attic proudly provides our customers with a free move-in truck!
- Can I change to a different unit if my storage needs change?
As you store your belongings, you may need more or less space. If you realize you need to upgrade or downsize, find out beforehand if you can switch to a larger or smaller unit. This option will ensure you are not overpaying for extra units or needing to move out to accommodate your needs.
- Is there a pest control policy?
Pest control measures are a common concern with storage solutions. Ask the facility how they manage pests and if they have had any issues. No one wants their stored items contaminated or destroyed by rodents or insects. A facility that cares about its customers will go the extra mile to ensure a clean and safe environment through a pest control policy.
- What is the refund policy?
Before choosing a facility, you will want to fully understand its policy on refunds if you decide to move out early or cancel your rental. This is especially important for long-term rental storage solutions since these contracts are harder to exit. While a refund policy is not necessary for a good self-storage facility, it provides the customer with more security.
Customer Service and Reviews
- Can I see the unit before renting?
Before renting a unit, request a tour of the facility and the specific unit you will be renting. This tour will give you a better visual of the space and if the unit is as advertised. This way, there will be no surprises on move-in day. If the unit is not up to standards, you can request a different one or choose a different facility.
- Are there any reviews from other customers?
While this is a question to ask yourself, look up reviews and testimonials from other customers on Google, Yelp, and other social media platforms. You can see candid and honest takes from current or past renters. Positive feedback is a good sign and a green light to proceed with that facility. On the other hand, many negative reviews about the unit space, facility, management, or customer service serve as direct feedback to look elsewhere.
Self Storage in Texas | Amy’s Attic Self Storage
Amy’s Attic Self Storage diligently serves the community of Central Texas through its storage unit solutions. With six locations throughout Texas, Amy’s Attic is a leader in both residential and business storage. If you are interested in renting a unit or have questions before renting a unit, then please visit our website at https://www.amysatticss.com or give us a call. We look forward to hearing from you and earning your business!
